www.simetechit.com.au

Effective Date: 30/12/2019

This privacy policy (hereinafter “Privacy Policy”) deals with the protection of Your privacy while You use Our
website which is hereinafter referred to as “the Product” and which is located at: www.simetechit.com.au
The Product is owned and operated by: Simetech IT Pty Ltd (ACN 160986818)
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or
applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or
applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we
collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider
this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use
of Your information and the method of disclosure as described in this Privacy Policy. If You do not
understand the Privacy Policy or do not agree to it then please do not use the Product.

1. DEFINITIONS
“Company IP” includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and
imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents
and other intellectual property contained in the Product, Content and Materials.
“Content” means any content, writing, images, audio-visual content or other information published on the
Product.
“Effective Date” means the date that this Privacy Policy comes into force.
“Items” means any and all of the Product, Content and Materials collectively.
“Materials” means any materials, information or documentation that We may provide to You in connection
with Your use of the Product including documentation, data, information developed by Us or owned by Us,
and other materials which may assist in Your use of the Product.
“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.
“Personal Information” means information that we obtain from You in connection with Your use of the
Product.
“Privacy Policy” means this privacy policy.
“Product” means the website including all pages, all subpages, all blogs, all forums, all other connected
pages and all other connected internet content whatsoever, the home page or main page of which is located
at: www.simetechit.com.au
“Third Party Links” means links or references to websites other than the Website, to content other than the
Content or to materials other than the Materials, none of which are controlled by Us.
“Us”, “We”, “Our”, “the Company” or “the Owner” refers to Simetech IT Pty Ltd
“Us”, “We”, “Our”, “the Company” or “the Owner” also includes any employees, affiliates, agents or other
representatives of Simetech IT Pty Ltd
“You” or “Your” refers to the user of the Website.
“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by
somebody authorised by You or doing so on Your behalf.

2. INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall
apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a plural include the
singular.
III. Words referring to a person or persons include companies, firms, corporations, organisations and vice
versa.
IV. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the
interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to
give full effect to this Privacy Policy and the events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, we may collect information from You through automatic tracking systems
(such as information about your browsing preferences).
b. In addition, we may collect information that You volunteer to Us (such as information that You provide
during a sign-up process or at other times while using the Product).
c. In order to access some specific features of the Product, you are required to provide some Personal
Information. During this process, we collect some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when You specifically volunteer that
information to Us when using specific Product features. These specific Product features might include, but
are not limited to:
A. If Simetech IT has your email address on file, it may send an email on occasions to inform of potential
security risks and viruses that are currently of high risk for our customers and contacts. This is done purely
as a free informational service, to heighten awareness of these issues and allow people to protect
themselves better.
II. In addition to any Personal Information that You are required to provide in order to access these
additional Product features, in some cases You may be required to provide more specific information. For
example, in order to make purchases, you may need to provide credit card information, billing information
and postal addresses.
d. From time to time We may request information from You to assist Us in improving Our Product, Content
or Materials. For example, we may ask You to answer some questions about Your demographics, Your
shopping preferences, or Your other preferences in relation to the Product.

4. COOKIES
a. Cookies are small files stored on Your computer or mobile device which collect information about Your
browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your
user experience.
d. Most internet browsers accept cookies automatically, although You are able to change Your browser
settings to control cookies, including whether or not You accept them, and how to remove them. You may
also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies.
However, if You do this, you may be prevented from taking full advantage of the Product.

5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the internet, or the electronic
storage of data, are completely secure. However, we take the protection and storage of Your Personal
Information very seriously. We take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information
and to protect it against unauthorised access, destruction or disclosure. These systems include but are not
limited to:
Any personal information that Simetech IT has on file of visitors to our website or customers, is kept in the
strictest of confidence, encrypted in a secure database, with double encryption and that information is never
given out to anyone, unless specifically requested via email or in writing by the owner of such information.

6. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in order to obtain a better understanding of
Your requirements. This may enable Us to better design the Product and may also assist with Our business
or administration requirements.

7. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our Product. We may use
Your Personal Information for purposes including but not limited to:
I. order fulfilment.
II. providing customer service to You.
III. marketing and advertising to You including both direct and indirect marketing and advertising and
including marketing and advertising about products that may interest You based on Your personal
preferences or demographics.
IV. advising You about updates to the Product or related Items.

8. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but not limited to through an
ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or
insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause
hereof, We may transfer Your Personal Information, including personally identifiable information, as part of
that merger, restructure or sale.

9. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal Information Which We are holding.
b. You have the right to request that any of Your Personal Information Which We are holding be updated or
corrected.
c. In order to request access, an update or a correction to Your Personal Information, you may contact us
using the details at the end of this Privacy Policy.

11. CHANGES TO THIS POLICY
a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes,
then such changes will only apply to any information that We obtain from You after the date that the
changes take effect.
c. If We make changes to this Privacy Policy, your continued use of the Product after the date that the
changes take effect confirms that You acknowledge, accept and agree to those changes.

12. COMPLAINTS
a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your
Personal Information, we will endeavour to handle it promptly and fairly. For Your information, an overview
of Our complaints handling procedure is as follows:
I. Any complaints directed towards Simetech IT can be either emailed to or
posted via mail to our business address on this website for discussion.
II. All complaints should be provided in writing either by email or regular mail, using the contact details at the
end of this privacy policy. Describe the nature of your complaint including any relevant dates, people
involved, any consequences that have occurred, and what you believe should be done to rectify the issue.
We will endeavour to respond within 21 days, although we cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint, you may refer your complaint to the relevant
external dispute resolution organisation in Your area.

13. CONTACT US
You can contact Us about this Privacy Policy using the following details:
Our contact information is as follows

Postal Address is:
Simetech IT Pty Ltd
14 Alloway Circuit, LARGS, NSW 2320
or via email: